Month: June 2021

What happens when you stop asking ‘why’, ‘when’, and ‘who’ with John Miller

John Miller was born in 1958 in Ithaca, N.Y. His dad, Jimmy Miller, was the Cornell University wrestling coach and a small-town pastor. This is probably why John finds it so natural to coach and teach!

At 18, John asked 16-year-old, Karen, to a movie and a few short years later they married in June 1980. Hired by Cargill off the Cornell U. campus to be a “grain trader,” John and Karen lived in three states in five years, finally settling in Minneapolis, MN. In early 1986, John began a new career providing leadership and sales management training to Twin Cities’ corporations from all industries.

This is how and when John created QBQ! The Question Behind the Question. Throughout a decade of selling and facilitating training for executives and managers, he discovered the incredible need for personal accountability. In 1995, he chose to become a keynote speaker, titling his sessions “Personal Accountability and the QBQ!”—even though some people told him that “personal accountability isn’t a topic.”

John’s speaking career took off and he began writing books, gaining the new title of “author.”

As physicians we are problem solvers, but sometimes, especially when it doesn’t apply to patient care, we might not be asking the right questions, so he helps us reframe our questions to help us be better managers, bosses, and team leaders. This is all about personal accountability, so if this isn’t your speed, switch back over to Tim Ferriss’ podcast. We talk about personal accountability when it comes to managing our staff, managing our patients, and working in large institutions that don’t love you back.

Do you need real, unbiased answers to your questions to see if Locum Tennens could be a fit for you?  Go to locumstory.com OR doctorpodcastnetwork.com/locumstory and get the answers.

Doctor, Are You the Problem? with William O. Cooper, MD, MPH

William O. Cooper, MD, MPH, is the Cornelius Vanderbilt Professor of Pediatrics and Health Policy, Associate Dean for Faculty Affairs, and Director of Vanderbilt’s Center for Patient and Professional Advocacy.

We discuss the Co-worker Observation Reporting System (CORS) and Patient Advocacy Response System (PARS), which use co-worker and patient unsolicited complaints to give physicians feedback. It turns out that a few outlying physicians get the bulk of the complaints, and these physicians also account for a large percentage of complications and malpractice lawsuits. They have a system for making sure the physicians are getting this feedback, and learn about it in a constructive way such that most of them stop being those outliers, or the toxic systems that caused them to be such outliers are addressed. If you were being a jerk to your patients or your staff, would you know it? Would you know if you were the outlier? Would you course correct?

Dr. Cooper is an internationally recognized expert in medication safety in children. The results of his research, published in journals including The New England Journal of Medicine and JAMA, have led to changes in policy for prescription drugs at the US Food and Drug Administration, Health Canada, and the European Union and have influenced prescribing practices for multiple specialties, including pediatricians, obstetricians, and psychiatrists.

He has served as a member of the Food and Drug Administration’s Drug Safety and Risk Management Advisory Committee and recently provided testimony to the US Senate Committee on Health, Education, Labors, and Pensions on the use of psychotropic medications in children.

Dr. Cooper received an M.D. degree from Vanderbilt, completed his pediatrics residency at the University of Cincinnati and served as a pediatrics chief resident and then completed his M.P.H. at Vanderbilt as a fellow in Academic General Pediatrics, where he stayed on as faculty. Dr. Cooper has directed an active research program in pediatric pharmacoepidemiology funded by NIH, AHRQ, FDA and the Robert Wood Johnson Foundation. In 2008, Dr. Cooper founded the Department of Pediatrics Office for Faculty Development, where he leads efforts to recruit and retain faculty, address issues of diversity, and foster skills development of faculty related to academic success.

Are you burned out or need a change of pace, or looking to supplement your income? Then maybe locum tenens is for you. Reach out to doctorpodcastnetwork.com/locumstory to learn more. 

A Medical Anthropologist’s Guide to the Patient Experience with Lisa Allen, PhD

Dr. Lisa Allen serves as the Chief Patient Experience Officer for Johns Hopkins Medicine. We discuss how strategies applied at Hopkins can be brought to smaller practices and how larger practices can give the boutique feel of smaller practices. The theme that kept coming up was that it is all about making the patients feel welcome, from training staff, to your own demeanor as a physician, to the aesthetic of the office. We also discuss complaints vs. formal grievances and how each is addressed and we end on changes made during the pandemic.

Before joining Johns Hopkins, Dr. Allen was the system vice president for quality, patient experience and patient safety with Steward Health Care System, an 11-hospital, community-based accountable care organization serving more than 1 million patients annually in 85 communities throughout Massachusetts. In this position, she successfully introduced patient-centered care, including best practices, to improve Hospital Consumer Assessment of Healthcare Providers and Systems scores.

Known for her collaborative leadership style, Dr. Allen served as the associate vice president for quality, patient safety and experience at UMass Memorial Health Care, the largest provider of health services for central and western Massachusetts. She also led patient safety and quality efforts for 20 years as the director of quality management and outcomes measurement at Hartford Hospital in Connecticut.

Dr. Allen earned her Ph.D. and M.A. in medical anthropology and community medicine from the University of Connecticut. She holds a bachelor’s degree in cultural anthropology from San Diego State University.

“Look, Ma, I’m on TV!” with Dr. David Geier of Media Pros Coaching

Dr. David Geier is a double-board certified orthopedic surgeon and sports medicine specialist, media medical expert, and host of the new podcast, The MEDIA PROS Show. In his practice and on his online platform, he helps people feel and perform their best, regardless of age, injuries, or medical conditions. Having done well over 2,500 TV, radio, podcast, newspaper, magazine, and online publication interviews, he now coaches experts to help them grow their practices by getting interviewed as an expert in the media.

We discuss why someone would want to be on TV and print media and how to get and stay there and how COVID has made it easier to make such appearances. We also discussed podcasts and why we should take his advice after debasing himself by appearing on a podcast such as this. It was a great show and even though I’m comfortable, here in my basement where you can’t see my bearding face, I’m considering making a foray into local news. He can be found @drdavidgeier on all social media platforms and mediaproscoaching.com.

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