Anthony Orsini, DO, is a practicing neonatologist who took what he learned from over 25 years of experience delivering tragic news to patients and their families and founded The Orsini Way, a communications training company that helps healthcare professionals and business leaders build strong relationships and navigate through the most difficult conversations and this is what we discuss. He teaches us his strategy for having difficult conversations, how and why to have a plan, what nonverbal cues to be cognizant of and he takes us through his acronym PROGRAM, to help us remember the steps. We also talk about his business and some lessons he’s learned in running it.
He recently published book titled, “It’s All in the Delivery: Improving Healthcare Starting with a Single Conversation.” He has his own podcast, “Difficult Conversations – Lessons I Learned an ICU Physician” and is a frequent speaker at medical and business conferences on the topic of compassionate communication.
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