Steven Kupferman DMD, MD, Co-Founder, and CEO of MedVA, holds D.M.D. and M.D. degrees from the Harvard School of Dental Medicine and UCLA’s David Geffen School of Medicine, respectively. He first pioneered the use of Virtual Assistants to optimize the management of his six oral surgeon practice while simultaneously improving the quality of patient care. He then went on to found MedVA, a healthcare virtual staffing company. They vet the healthcare professionals, mostly registered nurses in the Philippines before hiring and then they are trained in the MedVA proprietary program to optimize practice management. We talked about the advantages and disadvantages of a VA, how he defines a virtual assistant, rather than any pandemic employee who works from home, and where to start when you’re delegating tasks to your new VA.